Adaptación del Modelo Karagabi para el Diseño y Puesta en Marcha de un Modelo de Gestión de Conocimiento y la Innovación en una Empresa de Consultoría Adaptación del Modelo Karagabi para el Diseño y Puesta en Marcha de un Modelo de Gestión de Conocimiento y la Innovación en una Empresa de Consultoría

Abstract

In a market where the experience of senior consultants in the public sector is highly valued by the convenors, a small consulting company is unable to permanently retain professionals who know the methodology and are well qualified for tenders. Being this a constraining factor for company growth, Xperta thought it was necessary to shift its value curve in order to change its offer, be recognized in the market and thus achieve sustainability. A project using the Karagabi KMModel as a basis for modeling the knowledge management of the company was run. Basically, the model is a reference guide to build what is called “knowledge-oriented organizations” and has three main components: an implementation strategy, a library of knowledge models and an experience knowledge base. With development of the project a new line of business arose, which is now being offered to the market. It is based on a validated and operational model of knowledge management and innovation. Consulting services in knowledge management integrate products and processes obtained and generated across the various experiences of the company, and it is supported by a protocol that allows the adaptation of the Karagabi model to the current national context.