Assertive Communication and Teamwork: Results of an Intervention Program to the Supervisors of a Company Comunicación asertiva y trabajo en equipo: Resultados de un programa de intervención en los supervisores de una empresa

Abstract

The study aimed to determine the effect of the implementation of the program "Manage your Talent" in competence assertive communication skills and teamwork. A quasi-experimental research design was used with pre-test - intervention - post-test with control group. The sample included 28 supervisors of a private company, 13 in the experimental group and 15 in the control group. A type of purposive sample was used. The results suggest a positive impact of the program to significantly increase competition achievement assertive communication (U = 3.5, Z = 4.58, *** P <.000), just as in effective dialogue dimensions (U = 8.0), feedback (U = 10.0), conflict resolution (U= 7.0) and non-verbal communication (U = 4.0), the skills of this competence in the highest increase was recorded were effective dialogue and nonverbal communication. In the other, the increase was lower. Regarding competition teamwork (U = 0.00, Z = 4.837, *** P <.000), just as in the dimensions (U = 9.0), Goal Achievement (U = 15.0), democratic environment (U= 12.0) and decision making (U = 7.0). The skills of this competence in the highest increase was recorded were the subject property, democratic environment and goal achievement. Minor increase in decision-making for managing consensus.